Returns & Refunds policy

In a nutshell:

Refunds, Returns & General Disappointment

We’re a small independent T-shirt brand, not a giant faceless corporation with a returns warehouse the size of Luxembourg.

That said — if you genuinely receive something you’re unhappy with, we’ll do our best to sort it out like reasonable humans.

The Simple Version

If something arrives damaged, faulty, incorrect, or just genuinely not right, contact us within 14 days of receiving it and we’ll make a plan.

That plan might be:

• A replacement

• A refund

• Store credit

• Or some other sensible solution we both agree on

Please Don’t Absolutely Destroy It

We can usually help if there’s a genuine issue.

We probably can’t help if the item has:

• Been worn for three weeks straight

• Been washed incorrectly

• Been turned into gym clothes

• Been attacked by a dog

• Been covered in barbecue sauce and regret

Basically: if there’s a problem, let us know before the merch enters its “well-loved relic” phase.

Sizing

Please check sizing information carefully before ordering.

As many items are printed to order, we may not always be able to offer refunds or exchanges for incorrect size choices — although if you contact us nicely, we’ll still try to help where possible.

Return Shipping

If the issue is our fault, we’ll work with you to sort out return costs.

If you simply changed your mind, return shipping may be your responsibility.

How To Contact Us

If there’s an issue, just get in touch through the website contact page with:

• Your order number

• A brief explanation

• Photos if relevant

No corporate scripts required.

Final Important Bit

We want people to actually like the stuff they buy from us.

If something’s genuinely wrong, we’d rather fix it than argue about policy wording on the internet.


Officially.... Read on.


You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@cantsaythat.co.uk

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

16 Middleton Park, KY4 0GZ

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@cantsaythat.co.uk